This review is of DW as a compamy and not just this specific gym. If you are thinking of signing up with them be warned! They are scammers, they are rude, they have to morals, no customer service to speak off, no ethics and they completely disregard consumer rights. Their contracts are illegal and in breach of consumer rights act. Yet they try to enforce them by harassing people and instructing debt collectors. My review is not the only one to say this, so this is a wide spread practice for them. If you think of signing up with them - don't! You will live to regret it when they won't let you cancel and harras you 3 years down the line. If you already signed up and want to cancel, report them to Citizen Advice Bureu. They will report then to trading standards. The more reports they get, the sooner they will act.
Still a member of this gym as its good for equipments but staff are sometimes rude when it comes to closing hour. Due to my working patterns, I can only go in at the last hours or early morning. However, one of the staff there tall blonde starts shutting things down at the gym 15 mins left before closing and that would make anyone feel uncomfortable. And I pay 30+ for that kind of service which is annoying.
Dw fitness is a great place to train. Over 70 classes on the timetable and new spin studio and functional area. Also Dw fitness have a great pool area which is easy access for members
Quality gym and great atmosphere. Its always spotless and the gym seems to be going from strength to strength since their refurb. Would recommend it to everyone. Keep it up guys!
I have tried numerous gyms across north east and this is by far the best .i have been member for five years and cant fault this fitness club .it has a wide range of machines and a excellent free weight section which is kept clean and tidy at all times and the whole club is maintained to a very high standard. The staff are very friendly and approachable with a dedicated attitude towards customer care .there is a wide range of classes available at convenient times to help you achieve your goals .the pool is always immaculate and steam room is available to relax .looking forward to the imminent refit where the whole club will be improved further.
DW Sports Fitness - Sunderland is a UK Gym based in Sunderland, North East England. DW Sports Fitness - Sunderland is located at Timber Beach Rd, Sunderland SR5 3XG, UK.
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