Absolutely quality service, I sold my property without any issues at all. Even went the extra mile and contacted me out of hours. I would highly recommend this family run agent.I would never go anywhere else.
Bought and sold with this estate agent, quality service from start to finish. Always went the extra mile including out of office hours, to keep me updated on developments.
Customer service rubbish. Was called to rearrange viewing twice but when it didnt suit myself as i have a newborn baby and the time they wanted to change it to was 7pm..too late, my viewing was cancelled.
These Vultures don't even deserve a 1 star.. We have just had the worst experience with the most unprofessional woman in the Boldon office "Joan". If you are reading this you should never work for an estate agent again. You had our offer in for over 4 weeks and yet you insisted we made a decision in the space of 45 mins.Even after I told you I couldn't make a decision until my wife finished work at 4.30 pm as it was a joint mortgage you relentlessly called me 5 times in the space of 45 minutes insisting I make a decision on the purchase of a house which was in the region of half a million pounds. The only thing I asked you for was to wait for a couple of hours, so that me and my wife could discuss together your suggestion. From the very start your customer service skills were appalling, it even took you 3 days to return a call from our estate agents Goldfinch informing you that we had all of our financial documents in order. We are still waiting for the call which you were suppose to return on Thursday 29th March at 3.15 pm. If anyone is looking for a reliable trustworthy estate agent DO NOT USE Alfred Pallas !!
Thanks to you and the team at Alfred Pallas for all your efforts in selling 11 Hurstwood Road and the 3 other properties belonging to my Father this year.You have been a joy to work with and have been so professional and efficient throughout the whole process. We can't thank you enough for your advice, guidance and for getting us through this difficult time without any problems.We will certainly recommend you to friends,family and colleagues and use you in the future when we decide to sell our own property.
Alfred Pallas is a UK Real Estate Agency based in Sunderland, North East England. Alfred Pallas is located at 64 Sea Rd, Sunderland SR6 9DB, UK.
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