I've used this company twice in the past to book a holiday, and the service was very good and documents sent out promptly for a last minute holiday.I attempted to use them last night to book a third holiday, but the agent I spoke to was very rude and patronising with quite a bad attitude, and gave me a quote much higher than what I was able to find myself in less than 5 minutes using lastminute.comHowever, that member of staff should not reflect the company itself as they are usually very good. I would recommend them.
The don't price mate as they promise I got a price from another agent and they claimed that they would not match it as I had booked direct with the hotel which I hadn't as the hotel don't issues prices until September of this year for May of next year. Very disappointed with the service I received
First time booking with purple travel and deffinately will not be the last, special thanks to Jack who not only listened to every requirement we had but done it without the typical sales talk, he also shown a great understanding of our needs and maintained a professional manor through out, nothing was to much hard work for him and he even went the extra mile to email the hotel we chose to stay with to make sure we could get rooms next to each other for me and my family, thank you once again Jack you made something that was quite stressful seem so simple, it was a pleasure doing business with you, you are a credit to your company, Kind regards,The Taylor Family.
Very rude staff!Booked for 20 people and because of their attitude towards the booking we want to cancel and they're not letting cancel straight away so that we miss the 14 day cancellation deadline.They're not even speaking over the phone to sort some issues out.Issues; some passenger names are wrong, Separate families are being clumped into one room as capacity.Just two people have spoken to their staff!No one has been rude to them!They've taken the deposit over the phone but only deal with you now via email!Not even replying to emails!Spoke to both on the phone when taking deposit!Hazel told us she didn't want to speak over the phone!Still waiting for email replies!Booking on their terms for maximum profit!
I booked our accommodation for Cuba through Purple Travel, and the staff on the phone were really helpful and gave great advice. Have just received some really affordable options for a trip to the Canaries too, and am planning to book soon - would definitely recommend.
Purple Travel is a UK Travel Agency based in Sunderland, North East England. Purple Travel is located at 9-10 Vine Pl, Sunderland SR1 3NE, UK.
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